24x7 Customer Service
What information we need: We may collect the following information:
• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers
Use of this acquired information: We require this information to understand your needs and provide you with the Services requested, and in particular for the following reasons:
• Internal record keeping and performing internal operations including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems
• Send or facilitate communication between you and a Driver, such as (i) estimated time of arrival (ETA), and (ii) pickup and drop-off location.
• Gain better understanding of your needs and to provide you enhanced level of service quality and experience.
• For sending promotional emails about special offers or for market research purposes. We may contact you by media such as email, phone or SMS.
• With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Licably will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by legal process or in the case of imminent physical harm to the user or others).
Your entitlement:You may ask us to provide you the details of your personal information that we hold. We shall be happy to do so without any charge. You may also ask us to edit or erase any data we may hold about you by sending us an email at the email address provided at the end of this page/document.
Contact & corporate office: SG Beta Tower, Plot N0.10, Sector 3, Vasundhara, Ghaziabad, Uttar Pradesh 201012